Login Problems?

Some users are experiencing a problem when they try to log into their accounts, and they get thrown back to the Subscriptions page. This is because the "cookies" for those browsers are not activated ("cookies" are external files that make sure your login information is correct, so you can stay logged in during a period of time).

--- You have to activate the cookies in your web browser to use our site ---

If you are using Internet Explorer, do the following

1- Click on TOOLS at the top of the screen, then click on INTERNET OPTIONS.
2- Click on the PRIVACY tab near the top, again as shown on the left.
3- Click in the Advanced button.
4- Make sure to have the Override Automatic Cookie Handling checkbox checked
5- Make sure that both buttons are checked with "Accept", so that you can get the right cookies when needed.
6- Try also moving the slider one (if there is one) until it reaches the "Accept all cookies" part.

For some versions of the Internet Explorer, the cookies option is found under the SECURITY tab in the INTERNET OPTIONS menu. Is this is your case, do the following:

1- Click on TOOLS at the top of the screen, then click on INTERNET OPTIONS.
2- Click on the SECURITY tab near the top, again as shown on the left.
3- Click on the CUSTOM LEVEL button.
4- Using the small arrow scroll down the list until you come to the cookies section.
5- When you can see the cookies section simply click on ENABLE.
6- Now click OK, and then click OK again to close the properties box.

If you already had the cookies options enabled, it means that there's a different problem with your computer. You might want to switch to a different browser, or even try a different computer. In any case, if this does not work for you, got to the Technical Support area of our site to send us a message describing your problem, and we'll try and figure a way around it.

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